Our Method
Our Success Framework visually describes the four conversation types. It starts with the Success Formula describing the importance of facilitation and its relationship to openness, technical and acceptance.
These connect to 9 sub-elements describing the key topics of conversations. We begin with facilitation work and being organised, then openness work designed to foster a growth mindset, inspiration, and ideation. Next, there is the technical work around projects and improvement. And, finally, the acceptance work focused on building ownership, connections and collaboration.
We provide creative solutions
The success formula describes the relationship between the various types of conversations
Facilitation is fundamental and not just an additional component. It influences and amplifies openness, technical and acceptance work.
The better the facilitation work the better the openness and conversations amongst the team, leading to improved solutions, technical outcomes and levels of acceptance. As shown in the formula, effective facilitation fosters openness around the technical and acceptance work.
This openness allows people to think differently – to look for better solutions by applying a growth mindset, being inspired and generating ideas.
This openness work prevents a team coming up with the same answers to the same problems. The facilitation work also builds acceptance of the technical work in people’s hearts and minds.
Success requires us to work in four distinct areas
Facilitation
Bring the best out of people by amplifying the openness and acceptance of technical work in people’s hearts and minds. To be self-aware, genuinely care about the team and prepare for and deliver meaningful and productive conversations that are safe, open and non-judgemental. This skill set that can be learnt.
Openness
Go beyond the obvious. To make a difference. To challenge, sharpen and redirect thinking towards provocative and radical ideas. Make problem solving creative, fun and repeatable. Establish a desire to change, by being motivated and learning from others. Harness the collective knowledge of a group and funnel their thinking to deliver an agreed, prioritised set of actions.
Acceptance
Establish urgency and commitment to ensure all the technical work is undertaken meaningfully and accepted in people’s hearts and minds at a sub-conscious level. To bring people together from different backgrounds and cultures to share knowledge, experience and combine their efforts to solve problems.
Facilitation
Organised
Being organised underpins the facilitation work which amplifies the openness and acceptance of the technical work in people’s hearts and minds. Being organised is a skill set that can be learnt and is fundamental to leading productive conversations.
OPENNESS
Mindset
A growth mindset is fundamental to openness. It challenges your mind to sharpen and redirect your thinking to come up with new ideas and overcome obstacles. It also generates out of the box, provocative, exciting, diverse and radical ideas along with new perspectives and a sense of creative confidence.
Facilitation
Inspiration
Inspiration is fundamental to openness. Inspiration builds insights into making problem-solving creative, fun, practical, simple and repeatable. It also establishes a desire to change your game, by being motivated and learning from others.
OPENNESS
Ideation
Ideation harnesses the collective knowledge and experience of a group and funnels their thinking to deliver an agreed, aligned, concise, and prioritised set of actions.
Technical
Projects
Projects describe the technical work needed to plan, organise, secure and manage resources to ensure successful completion of the goals and deliver the scope as promised.
Technical
Improvement
Improvement describes the technical work needed to take an opportunity from conception through to realising its benefits when institutionalised within the business.
Acceptance
Ownership
Ownership ensures that all the technical work is undertaken meaningfully and accepted by everyone. It engages and excites people to be part of our work at a sub-conscious level.
Acceptance
Affinity
Affinity builds acceptance by ensuring that all the technical work is undertaken meaningfully by everyone. It brings people together from different backgrounds and cultures to share knowledge, experience and combine their efforts to solve problems.
Collaboration
Connect
Collaboration is a law of nature and makes us feel good. It’s powered by people through our interactions and connections to produce amazing outcomes.
The Success Formula integrates with the Continuous Improvement Framework to compliment your business framework
